Knomo Reviews

I did like my Knomo bag but the zip broke when I was travelling for work exposing a lot of cash and when I contacted them, I had zero response. There is no customer service at all.

Impossible to get in contact with customer support. No phone numbers, no web chats. Just one hard to find email address that comes with a disclaimer stating they have trouble with their email system. Which indeed they seem to have since I haven't gotten an answer yet.

Ordered my bag and paid over $200 plus for it. The teeth on the zipper fell apart on both sides. There is NO customer service email or telephone number that works. Multiple emails sent but no response. Please do not buy this bag. Quality is horrible and so is there customer service. And the laugh is this review is going to be forwarded to the same useless email that they have on their website.

Bought the Cromwell Roll Top Backpack for 14" laptops in October last year.

After very occasional use (less than once a week on average), the material and stitching around the zip is pealing off, the magnets don't close any more and the bag looks completely worn.

Very disappointing for a bag retailing at £129.

Meanwhile, getting a response from Knomo on the above is proving impossible. Twitter DMs or repeated emails to customer service have all been left unanswered.

In short, bad quality products and worse customer service. Cannot recommend.

I ordered a bag for my wife’s birthday. I payed for it in the Knomo online shop. The order was confirmed but there was no follow-up. After a week I politely asked if they could give me an estimated date of deliverance. They answered that the bag couldn’t be delivered caused by a rare coincidence that the same bag was ordered twice at the same time. They offered me an alternative by the same bag but in black in stead of brown. Now I had to ruin the surprise because I wasn’t sure if my wife would fancy a black bag. But I was lucky, she did. So I replied that I would accept the black alternative.
You can imagine my disappointment that Knomo replied they couldn’t deliver that one either. That it would probably take 5(!) more months before they could. They offered my to pick some other bag out of their collection. Yeah right, to be disappointed for the third time?

I will find myself an other more reliable brand to purchase a bag although it won’t be in time for my wife’s birthday. Thanks Knomo-London and goodbye.

Still waiting to receive my order. Had to chase up with them via instagram to be told they had a system outage so the order hadn't been processed (still managed to take the funds from my account though). I was assured bag was sent on express delivery, I didn't receive the tracking info until 24h later (today) and it's not even on it's way yet - 'tracking hasn't been updated' Disappointing. Hoping the bag lives up to my expectations when it finally arrives but not holding out much hope. When you're paying £200+ for a work bag, you don't expect shoddy customer service/processes.

My bag developed a fault with the zip after using it handful of times (it doesn’t latch together) - emailed customer service three times over a month detailing issue and sending pics as directed on website. Had ZERO response.

Great bags! I had a defect and they replaced the bag for me with no problem. A very lovely and genuine customer service team

A lovely little laptop bag

Recently purchased a bag from Knomo which looks bigger in the pictures available on their site. They have a point that the measurements are stated on the website but I’m not one to get my Stanley out before purchasing a bag and I’m sold on the images. It cost me £4.20 to return the bag. For the amount the products cost, their target market and the fact most businesses do not charge to return a product, I’m surprised that the customer is liable to pay the return.
I do however, rate their bags highly. They’re well though through and the quality is great. Admittedly, my Knomo bags are the ones I find myself going to the most because they add simplicity into my life.
Such a shame about the return policy though.